@inproceedings{CASE-2018-FanXSZ,
	author        = "Zhenghao Fan and Xiaolei Xie and Reynerio A. Sanchez and Xiang Zhong",
	booktitle     = "{Proceedings of the 14th International Conference on Automation Science and Engineering}",
	doi           = "10.1109/COASE.2018.8560573",
	isbn          = "978-1-5386-3593-3",
	pages         = "396--401",
	publisher     = "{IEEE}",
	title         = "{Overbooking for Specialty Clinics with Patient No-Shows: A Queueing Approach}",
	year          = 2018,
}