@inproceedings{CHI-1991-Mackay,
	author        = "Wendy E. Mackay",
	booktitle     = "{Proceedings of the Ninth ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/108844.108867",
	isbn          = "0-89791-383-3",
	pages         = "153--160",
	publisher     = "{ACM}",
	title         = "{Triggers and barriers to customizing software}",
	year          = 1991,
}