@inproceedings{CHI-1995-RoeslerM,
	author        = "A. W. Roesler and S. G. McLellan",
	booktitle     = "{Proceedings of the 13th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/223904.223963",
	isbn          = "0-201-84705-1",
	pages         = "437--441",
	publisher     = "{ACM/Addison-Wesley}",
	title         = "{What Help Do Users Need?: Taxonomies for On-Line Information Needs and Access Methods}",
	year          = 1995,
}