@inproceedings{CHI-2000-BouchKB,
	author        = "Anna Bouch and Allan Kuchinsky and Nina T. Bhatti",
	booktitle     = "{Proceedings of the 18th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/332040.332447",
	isbn          = "1-58113-216-6",
	pages         = "297--304",
	publisher     = "{ACM}",
	title         = "{Quality is in the eye of the beholder: meeting users’ requirements for Internet quality of service}",
	year          = 2000,
}