@inproceedings{CHI-2001-AbergS,
	author        = "Johan Åberg and Nahid Shahmehri",
	booktitle     = "{Proceedings of the 19th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/365024.365305",
	isbn          = "1-58113-327-8",
	pages         = "404--411",
	publisher     = "{ACM}",
	title         = "{An empirical study of human Web assistants: implications for user support in Web information systems}",
	year          = 2001,
}