@inproceedings{CHI-2001-BickmoreC,
	author        = "Timothy W. Bickmore and Justine Cassell",
	booktitle     = "{Proceedings of the 19th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/365024.365304",
	isbn          = "1-58113-327-8",
	pages         = "396--403",
	publisher     = "{ACM}",
	title         = "{Relational agents: a model and implementation of building user trust}",
	year          = 2001,
}