@inproceedings{CHI-2009-CrabtreeRTB,
	author        = "Andy Crabtree and Tom Rodden and Peter Tolmie and Graham Button",
	booktitle     = "{Proceedings of the 27th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/1518701.1518835",
	isbn          = "978-1-60558-246-7",
	pages         = "879--888",
	publisher     = "{ACM}",
	title         = "{Ethnography considered harmful}",
	year          = 2009,
}