@inproceedings{CHI-2009-PooleCMGE,
	author        = "Erika Shehan Poole and Marshini Chetty and Tom Morgan and Rebecca E. Grinter and W. Keith Edwards",
	booktitle     = "{Proceedings of the 27th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/1518701.1518816",
	isbn          = "978-1-60558-246-7",
	pages         = "739--748",
	publisher     = "{ACM}",
	title         = "{Computer help at home: methods and motivations for informal technical support}",
	year          = 2009,
}