@inproceedings{CIKM-1996-Hall,
	author        = "Robert J. Hall",
	booktitle     = "{Proceedings of the Fifth ACM International Conference on Information and Knowledge Management}",
	cdrom         = "CIKM1996/P107.pdf",
	doi           = "10.1145/238355.238456",
	pages         = "107--114",
	publisher     = "{ACM}",
	title         = "{Infomod: A Knowledge-Based Moderator for Electronic Mail Help Lists}",
	year          = 1996,
}