@inproceedings{CIKM-2011-MehtaNBNDP,
	author        = "Sameep Mehta and Ullas Nambiar and Vishal S. Batra and Sumit Negi and Prasad Deshpande and Gyana R. Parija",
	booktitle     = "{Proceedings of the 20th ACM International Conference on Information and Knowledge Management}",
	doi           = "10.1145/2063576.2064003",
	isbn          = "978-1-4503-0717-8",
	pages         = "2505--2508",
	publisher     = "{ACM}",
	title         = "{Simultaneously improving CSAT and profit in a retail banking organization}",
	year          = 2011,
}