@inproceedings{CSCW-1992-KaplanTBB,
	author        = "Simon M. Kaplan and William J. Tolone and Douglas P. Bogia and Celsina Bignoli",
	booktitle     = "{Proceedings of the Fourth ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/143457.143552",
	isbn          = "0-89791-542-9",
	pages         = "378--385",
	publisher     = "{ACM}",
	title         = "{Flexible, Active Support for Collaborative Work with ConversationBuilder}",
	year          = 1992,
}