@inproceedings{CSCW-2002-Painter,
	author        = "Bert Painter",
	booktitle     = "{Proceedings of the Ninth ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/587078.587117",
	isbn          = "1-58113-560-2",
	pages         = "276--285",
	publisher     = "{ACM}",
	title         = "{The electronic claim file: a case study of impacts of information technology in knowledge work}",
	year          = 2002,
}