@inproceedings{CSCW-2010-CarterD,
	author        = "Jason Carter and Prasun Dewan",
	booktitle     = "{Proceedings of the 13th ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/1718918.1718958",
	isbn          = "978-1-60558-795-0",
	pages         = "211--214",
	publisher     = "{ACM}",
	title         = "{Are you having difficulty?}",
	year          = 2010,
}