@inproceedings{CSMR-2008-Kajko-MattssonM,
	author        = "Mira Kajko-Mattsson and Christos Makridis",
	booktitle     = "{Proceedings of the 12th European Conference on Software Maintenance and Reengineering}",
	doi           = "10.1109/CSMR.2008.4493334",
	pages         = "308--310",
	publisher     = "{IEEE}",
	title         = "{Outline of an SLA Management Model}",
	year          = 2008,
}