@inproceedings{DocEng-2006-WongCWS,
	author        = "Sylvia C. Wong and Richard M. Crowder and Gary B. Wills and Nigel R. Shadbolt",
	booktitle     = "{Proceedings of the Sixth Symposium on Document Engineering}",
	doi           = "10.1145/1166160.1166176",
	isbn          = "1-59593-515-0",
	pages         = "44--52",
	publisher     = "{ACM}",
	title         = "{Knowledge engineering from frontline support to preliminary design}",
	year          = 2006,
}