@inproceedings{HCI-ACS-1993-BrazierR,
	author        = "Frances M. T. Brazier and Zsófia Ruttkay",
	booktitle     = "{Proceedings of the Fifth International Conference on Human-Computer Interaction. Volume 1: Applications and Case Studies}",
	isbn          = "0-444-89540-X",
	pages         = "672--677",
	publisher     = "{Elsevier}",
	title         = "{Modelling Collective User Satisfaction}",
	year          = 1993,
}