@inproceedings{HCI-CC-1997-Gulliksen,
	author        = "Jan Gulliksen",
	booktitle     = "{Proceedings of the Seventh International Conference on Human-Computer Interaction. Volume 1: Cognitive Considerations}",
	isbn          = "0-444-82183-X",
	pages         = "331--334",
	publisher     = "{Elsevier}",
	title         = "{Agility in Case Handling Work}",
	year          = 1997,
}