@inproceedings{HCI-CC-1997-Michelis,
	author        = "Giorgio De Michelis",
	booktitle     = "{Proceedings of the Seventh International Conference on Human-Computer Interaction. Volume 1: Cognitive Considerations}",
	isbn          = "0-444-82183-X",
	pages         = "209--212",
	publisher     = "{Elsevier}",
	title         = "{Designing Services with ICT: Problems and Challenges}",
	year          = 1997,
}