@inproceedings{HCI-CC-1997-TanakaMTKY,
	author        = "Tadashi Tanaka and Hirotaka Mizuno and Hiroshi Tsuji and Hiroyuki Kojima and Hiroshi Yajima",
	booktitle     = "{Proceedings of the Seventh International Conference on Human-Computer Interaction. Volume 1: Cognitive Considerations}",
	isbn          = "0-444-82183-X",
	pages         = "27--30",
	publisher     = "{Elsevier}",
	title         = "{Tele-Consultation System Supporting Asymmetrical Communications Between Customers and Expert Staff in Distributed Environment}",
	year          = 1997,
}