@inproceedings{HCI-SES-1987-Leicht,
	author        = "W. S. Leicht",
	booktitle     = "{Proceedings of the Second International Conference on Human-Computer Interaction. Volume 1: Social, Ergonomic and Stress Aspects of Work with Computers}",
	isbn          = "0-444-42847-X",
	pages         = "327--336",
	publisher     = "{Elsevier}",
	title         = "{Management of Communications in Customer/System Interface}",
	year          = 1987,
}