@inproceedings{ICEIS-1999-Chattopadhyay99a,
	author        = "Satya P. Chattopadhyay",
	booktitle     = "{Proceedings of the First International Conference on Enterprise Information Systems}",
	pages         = "391--395",
	title         = "{Customer Oriented Enterprise Information Management: A Customer Relationship Life Cycle Approach}",
	year          = 1999,
}