@inproceedings{ICEIS-AIDSS-2009-SmutsML,
	author        = "Hanlie Smuts and Alta van der Merwe and Marianne Loock",
	booktitle     = "{Proceedings of the 11th International Conference on Enterprise Information Systems, Volume 2: AIDSS}",
	isbn          = "978-989-8111-85-2",
	pages         = "170--179",
	title         = "{Key Characteristics in Selecting Software Tools for Knowledge Management}",
	year          = 2009,
}