@inproceedings{ICEIS-AIDSS-2010-CostaCNBA,
	author        = "Nuno Costa and Davide Carneiro and Paulo Novais and Diovana Barbieri and Francisco Andrade",
	booktitle     = "{Proceedings of the 11th International Conference on Enterprise Information Systems, Volume 2: AIDSS}",
	isbn          = "978-989-8425-05-8",
	pages         = "103--110",
	publisher     = "{SciTePress}",
	title         = "{An Agent-based Approach to Consumer’s Law Dispute Resolution}",
	year          = 2010,
}