@inproceedings{ICEIS-J-2011-BezerraH11a,
	author        = "Juliana de Melo Bezerra and Celso Massaki Hirata",
	booktitle     = "{Revised Selected Papers of the 13th International Conference on Enterprise Information Systems}",
	doi           = "10.1007/978-3-642-29958-2_22",
	isbn          = "978-3-642-29957-5",
	pages         = "333--348",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Business Information Processing}",
	title         = "{Applying Conflict Management Process to Wiki Communities}",
	volume        = 102,
	year          = 2011,
}