@inproceedings{ICEIS-v2-2003-LamontagneL,
	author        = "Luc Lamontagne and Guy Lapalme",
	booktitle     = "{Proceedings of the Fifth International Conference on Enterprise Information Systems, Volume 2}",
	pages         = "115--123",
	title         = "{Applying Case-Based Reasoning to Email Response}",
	year          = 2003,
}