Managing Service Quality of Self-Service Technologies to Enhance e-Satisfaction in Digital Banking Context — The Roles of Technology Readiness and Perceived Value
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Sakun Boon-itt
Managing Service Quality of Self-Service Technologies to Enhance e-Satisfaction in Digital Banking Context — The Roles of Technology Readiness and Perceived Value
ICEIS, 2015.

ICEIS v2 2015
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@inproceedings{ICEIS-v2-2015-Boon-itt,
	author        = "Sakun Boon-itt",
	booktitle     = "{Proceedings of the 17th International Conference on Enterprise Information Systems, Volume 2}",
	doi           = "10.5220/0005351306020609",
	isbn          = "978-989-758-097-0",
	pages         = "602--609",
	publisher     = "{SciTePress}",
	title         = "{Managing Service Quality of Self-Service Technologies to Enhance e-Satisfaction in Digital Banking Context — The Roles of Technology Readiness and Perceived Value}",
	year          = 2015,
}

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