@inproceedings{ICEIS-v3-2004-PalkovitsRW,
	author        = "Silke Palkovits and Thomas Rössler and Maria Wimmer",
	booktitle     = "{Proceedings of the Sixth International Conference on Enterprise Information Systems, Volume 3}",
	pages         = "94--102",
	title         = "{Process Modelling — Burden or Relief? Living Process Modelling Within a Public Organisation}",
	year          = 2004,
}