@inproceedings{ICEIS-v3-2004-Reijers,
	author        = "Hajo A. Reijers",
	booktitle     = "{Proceedings of the Sixth International Conference on Enterprise Information Systems, Volume 3}",
	pages         = "359--366",
	title         = "{Performance Improvement by Workflow Management Systems: Preliminary Results from an Empirical Study}",
	year          = 2004,
}