@inproceedings{ICEIS-v3-2011-Li11e,
	author        = "Wang Li",
	booktitle     = "{Proceedings of the 13th International Conference on Enterprise Information Systems, Volume 3}",
	isbn          = "978-989-8425-55-3",
	pages         = "541--543",
	publisher     = "{SciTePress}",
	title         = "{Construction and Analysis of Service Quality Model for Beijing Urban Mass Transit}",
	year          = 2011,
}