@inproceedings{ICEIS-v4-2011-BezerraH,
	author        = "Juliana de Melo Bezerra and Celso Massaki Hirata",
	booktitle     = "{Proceedings of the 13th International Conference on Enterprise Information Systems, Volume 4}",
	isbn          = "978-989-8425-56-0",
	pages         = "33--42",
	publisher     = "{SciTePress}",
	title         = "{Conflict Management Process for Virtual Communities}",
	year          = 2011,
}