@inproceedings{ICSE-2008-MockusW,
	author        = "Audris Mockus and David M. Weiss",
	booktitle     = "{Proceedings of the 30th International Conference on Software Engineering}",
	doi           = "10.1145/1368088.1368190",
	editor        = "Wilhelm Schäfer and Matthew B. Dwyer and Volker Gruhn",
	isbn          = "978-1-60558-079-1",
	pages         = "723--732",
	publisher     = "{ACM}",
	title         = "{Interval quality: relating customer-perceived quality to process quality}",
	year          = 2008,
}