@inproceedings{ICSM-1996-Sneed,
	author        = "Harry M. Sneed",
	booktitle     = "{Proceedings of the 12th International Conference on Software Maintenance}",
	ee            = "http://computer.org/proceedings/icsm/7677/76770217abs.htm",
	isbn          = "0-8186-7677-9",
	pages         = "217--None",
	publisher     = "{IEEE Computer Society}",
	title         = "{Modelling the maintenance process at Zurich Life Insurance}",
	year          = 1996,
}