@inproceedings{ICSM-2001-AntoniolCLPR,
	author        = "Giuliano Antoniol and Gerardo Casazza and Giuseppe Antonio Di Lucca and Massimiliano Di Penta and Francesco Rago",
	booktitle     = "{Proceedings of the 17th International Conference on Software Maintenance}",
	ee            = "http://computer.org/proceedings/icsm/1189/11890510abs.htm",
	pages         = "510--519",
	publisher     = "{IEEE Computer Society}",
	title         = "{A Queue Theory-Based Approach to Staff Software Maintenance Centers}",
	year          = 2001,
}