@inproceedings{KDD-2006-FormanKS,
	author        = "George Forman and Evan Kirshenbaum and Jaap Suermondt",
	booktitle     = "{Proceedings of the 12th International Conference on Knowledge Discovery and Data Mining}",
	doi           = "10.1145/1150402.1150520",
	isbn          = "1-59593-339-5",
	pages         = "852--861",
	publisher     = "{ACM}",
	title         = "{Pragmatic text mining: minimizing human effort to quantify many issues in call logs}",
	year          = 2006,
}