@inproceedings{KDD-2010-MiaoMYTCA,
	author        = "Gengxin Miao and Louise E. Moser and Xifeng Yan and Shu Tao and Yi Chen and Nikos Anerousis",
	booktitle     = "{Proceedings of the 16th International Conference on Knowledge Discovery and Data Mining}",
	doi           = "10.1145/1835804.1835897",
	isbn          = "978-1-4503-0055-1",
	pages         = "733--742",
	publisher     = "{ACM}",
	title         = "{Generative models for ticket resolution in expert networks}",
	year          = 2010,
}