Shivali Agarwal, Renuka Sindhgatta, Bikram Sengupta
SmartDispatch: enabling efficient ticket dispatch in an IT service environment
KDD, 2012.
@inproceedings{KDD-2012-AgarwalSS,
author = "Shivali Agarwal and Renuka Sindhgatta and Bikram Sengupta",
booktitle = "{Proceedings of the 18th International Conference on Knowledge Discovery and Data Mining}",
doi = "10.1145/2339530.2339744",
isbn = "978-1-4503-1462-6",
pages = "1393--1401",
publisher = "{ACM}",
title = "{SmartDispatch: enabling efficient ticket dispatch in an IT service environment}",
year = 2012,
}