@inproceedings{KDD-2015-BotezatuBGVW,
	author        = "Mirela Madalina Botezatu and Jasmina Bogojeska and Ioana Giurgiu and Hagen Völzer and Dorothea Wiesmann",
	booktitle     = "{Proceedings of the 21st International Conference on Knowledge Discovery and Data Mining}",
	doi           = "10.1145/2783258.2788607",
	isbn          = "978-1-4503-3664-2",
	pages         = "1711--1720",
	publisher     = "{ACM}",
	title         = "{Multi-View Incident Ticket Clustering for Optimal Ticket Dispatching}",
	year          = 2015,
}