@inproceedings{KDD-2017-ZhouXBWZLXLSG,
	author        = "Wubai Zhou and Wei Xue and Ramesh Baral and Qing Wang and Chunqiu Zeng and Tao Li 0001 and Jian Xu 0009 and Zheng Liu 0001 and Larisa Shwartz and Genady Ya. Grabarnik",
	booktitle     = "{Proceedings of the 23rd International Conference on Knowledge Discovery and Data Mining}",
	doi           = "10.1145/3097983.3098190",
	isbn          = "978-1-4503-4887-4",
	pages         = "2181--2190",
	publisher     = "{ACM}",
	title         = "{STAR: A System for Ticket Analysis and Resolution}",
	year          = 2017,
}