@inproceedings{KDD-T-2001-GallantPT,
	acmid         = "502786.502793",
	author        = "Steve Gallant and Gregory Piatetsky-Shapiro and Ming Tan",
	booktitle     = "{Tutorials of the Seventh International Conference on Knowledge Discovery and Data Mining}",
	pages         = "325--390",
	publisher     = "{ACM}",
	title         = "{Value-based data mining and web mining for CRM}",
	year          = 2001,
}