@inproceedings{MSR-2012-RotellaC,
	acmid         = "2664459",
	author        = "Pete Rotella and Sunita Chulani",
	booktitle     = "{Proceedings of the Ninth IEEE Working Conference on Mining Software Repositories}",
	doi           = "10.1109/MSR.2012.6224304",
	isbn          = "978-1-4673-1761-0",
	pages         = "88--97",
	publisher     = "{IEEE Computer Society}",
	title         = "{Analysis of customer satisfaction survey data}",
	year          = 2012,
}