@inproceedings{OCSC-2013-AllenS,
	author        = "Donald M. Allen and Thomas Schneider",
	booktitle     = "{Proceedings of the Fifth International Conference on Online Communities and Social Computing}",
	doi           = "10.1007/978-3-642-39371-6_38",
	isbn          = "978-3-642-39370-9",
	pages         = "335--344",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{The Role of the Community in a Technical Support Community: A Case Study}",
	volume        = 8029,
	year          = 2013,
}