@article{QAPL-2007-Argent-KatwalaB,
	author        = "Ashok Argent-Katwala and Jeremy T. Bradley",
	doi           = "10.1016/j.entcs.2007.07.002",
	journal       = "{Electronic Notes in Theoretical Computer Science}",
	number        = 3,
	pages         = "3--25",
	title         = "{PEPA Queues: Capturing Customer Behaviour in Queueing Networks}",
	volume        = 190,
	year          = 2007,
}