@inproceedings{REFSQ-2009-RegevHGW,
	author        = "Gil Regev and Olivier Hayard and Donald C. Gause and Alain Wegmann",
	booktitle     = "{Proceedings of the 15th International Working Conference on Requirements Engineering: Foundation for Software Quality}",
	doi           = "10.1007/978-3-642-02050-6_2",
	isbn          = "978-3-642-02049-0",
	pages         = "16--21",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{Toward a Service Management Quality Model}",
	volume        = 5512,
	year          = 2009,
}