@inproceedings{SAC-2002-Thissen,
	author        = "Dirk Thißen",
	booktitle     = "{Proceedings of the 17th Symposium on Applied Computing}",
	doi           = "10.1145/508791.508965",
	pages         = "902--906",
	publisher     = "{ACM}",
	title         = "{Load balancing for the management of service performance in open service markets: a customer-oriented approach}",
	year          = 2002,
}