@inproceedings{SAC-2008-ItoMI,
	author        = "Márcia Ito and José S. C. Martini and Lúcia C. Iochida",
	booktitle     = "{Proceedings of the 23rd Symposium on Applied Computing}",
	doi           = "10.1145/1363686.1364002",
	editor        = "Roger L. Wainwright and Hisham Haddad",
	isbn          = "978-1-59593-753-7",
	pages         = "1364--1368",
	publisher     = "{ACM}",
	title         = "{CPRM: a chronic patient’s management model based on the concepts of customer’s relationship}",
	year          = 2008,
}