@inproceedings{SAC-2009-PaimNPSCB,
	author        = "Rafael Paim and Vanessa Tavares Nunes and Bruno Pinho and Flávia Maria Santoro and Claudia Cappelli and Fernanda Araujo Baião",
	booktitle     = "{Proceedings of the 24th Symposium on Applied Computing}",
	doi           = "10.1145/1529282.1529342",
	editor        = "Sung Y. Shin and Sascha Ossowski",
	isbn          = "978-1-60558-166-8",
	pages         = "281--282",
	publisher     = "{ACM}",
	title         = "{Structuring a process management center of excellence}",
	year          = 2009,
}