@inproceedings{SIGMOD-2008-NambiarGBM,
	author        = "Ullas Nambiar and Himanshu Gupta and Raju Balakrishnan and Mukesh K. Mohania",
	booktitle     = "{Proceedings of the 26th ACM SIGMOD International Conference on Management of Data}",
	doi           = "10.1145/1376616.1376731",
	isbn          = "978-1-60558-102-6",
	pages         = "1147--1158",
	publisher     = "{ACM}",
	title         = "{Helping satisfy multiple objectives during a service desk conversation}",
	year          = 2008,
}