@inproceedings{CHI-1995-CapucciatiCOW,
	author        = "Maria Capucciati and Patrick Curran and Kimberly Donner O'Brien and Annette Wagner",
	booktitle     = "{Proceedings of the 13th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/223904.223979",
	isbn          = "0-201-84705-1",
	pages         = "553--557",
	publisher     = "{ACM/Addison-Wesley}",
	title         = "{Neither Rain, Nor Sleet, Nor Gloom of Night: Adventures in Electronic Mail}",
	year          = 1995,
}