@inproceedings{CHI-1998-VeraKWL,
	author        = "Alonso H. Vera and Thomas Kvan and Robert L. West and Simon Lai",
	booktitle     = "{Proceedings of the 16th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/274644.274712",
	isbn          = "0-201-30987-4",
	pages         = "503--510",
	publisher     = "{ACM}",
	title         = "{Expertise, Collaboration and Bandwidth}",
	year          = 1998,
}