@inproceedings{CHI-2002-HerbslebABHF,
	author        = "James D. Herbsleb and David L. Atkins and David G. Boyer and Mark Handel and Thomas A. Finholt",
	booktitle     = "{Proceedings of the 20th ACM SIGCHI Conference on Human Factors in Computing Systems: Changing our World, Changing ourselves}",
	doi           = "10.1145/503376.503408",
	isbn          = "1-58113-453-3",
	pages         = "171--178",
	publisher     = "{ACM}",
	title         = "{Introducing instant messaging and chat in the workplace}",
	year          = 2002,
}